Mattress Folks
100 Day Comfort Exchange

Love Your Mattress. Or Exchange It.

We want you to sleep well — for real. If your new mattress isn't the right fit within the first 100 days, we'll help you find one that is.

100 days to decide
Exchange — not a refund
No pressure — just call us
How It Works

We stand behind every mattress we sell. Here's exactly what our 100 Day Comfort Exchange includes — and what it doesn't.

✅ What We Offer
Within 100 days of your purchase, you can exchange your mattress for a different model. If the new mattress is the same price or less, there's no additional mattress cost. If you want a more expensive mattress, you pay the difference.
✅ Exchange your mattress within 100 days
✅ Choose any mattress at the same price or lower
✅ Upgrade to a higher-priced mattress by paying the difference
✅ We handle pickup and redelivery
❌ What We Don't Offer
This program is an exchange only — we do not offer cash refunds or store credit. You are trading your current mattress for a better-fitting one, not returning it for money back.
❌ No cash refunds of any kind
❌ Exchanges do not apply to the replacement mattress
Exchange Fees

What Does an Exchange Cost?

There are no hidden fees. Here's a complete breakdown of what you can expect to pay when initiating a comfort exchange.

Flat Exchange Fee
A flat fee applies to every comfort exchange — no surprises.
$200 flat exchange fee
💳
Flat exchange fee Required for every exchange, no exceptions
$200
🚚
Delivery charge Based on distance from our Mauldin store
Varies
⬆️
Upgrading to a higher-priced mattress You pay the price difference between your original and new mattress
Difference
↔️
Same price or lower mattress No additional mattress cost — just the exchange fee and delivery
$0
💵
Cash refunds We do not offer refunds under any circumstances
Not available
Bottom Line
Every exchange costs $200 plus a delivery charge. If you're upgrading to a pricier mattress, you'll also pay the difference in price. There are no refunds — only exchanges. If you have questions about the cost before you start, call us first.
To Qualify for an Exchange

Here's What You Need to Do

All five steps below are required to be eligible for a comfort exchange. Please read each one carefully before reaching out.

1
Use a mattress protector from day one Required
A mattress protector must be on your mattress from the time of delivery. This is a firm requirement — it protects the mattress and is mandatory to qualify for the exchange program.
🛡️
2
Contact us within 100 days of purchase Required
Reach out before the 100-day window closes. Call us and let us know what isn't working. We'll help you figure out what might fit better before anything else happens.
📞
3
Send us a photo of your mattress Required
We'll ask you to send a photo of the mattress without the protector so we can confirm its condition before scheduling the exchange.
📸
4
Return the mattress inside its protector Required
Whether you opt to have us pick up your mattress or deliver it yourself, it must be enclosed in a plastic mattress bag protector. We cannot accept a mattress returned without one — no exceptions.
🔄
5
Choose your replacement mattress
Select any mattress at or below your original purchase price at no extra mattress cost. If you want a higher-priced mattress, you simply pay the difference. The exchange fee and delivery charge apply regardless.
🛏️
💡
Not sure if your situation qualifies? Call us first — we'll walk you through it before you do anything.
Thinking about an exchange?
Call Us Before You Do Anything Else.

We'll walk you through the process, confirm you qualify, and help you pick the right replacement — all in one call.

📞 Call (864) 777-0063 📍 Visit Us in Mauldin
📍 400 Bon Air Street, Mauldin SC 29662 📞 (864) 777-0063 🕙 Mon–Sat 10am–6pm · Sun 1pm–5pm